REFUND AND CANCELLATION POLICY
Clients are free to cancel the booking or lab visit before the start/preparation of lab tests.
A full refund shall be admissible in cases where payment has been made to PADL
directly. Client has to provide the Original Copy of the Proof of Payment (Official Receipt)
and the original and photocopy of valid identification card (ID). However, the nature of the
products does not allow returns once the specimen is taken. Therefore, PADL will not
accept any cancellation after specimen collection and completion of your lab visit.
For Hotel/ Home Test Service, clients are free to cancel the tests 24 hours prior to the start
of the visit, a full refund shall be provided. However, in case where the client chooses to
cancel the test after the arrival of the PADL staff at the site, then Php 800 shall be deducted
as visit charges.
For Cancellations, please contact us by calling customer service hotlines: 0927-585-2374/
0999-629-3004/ 0961-759-4318/ 0905-468-2254/ 0968-381-4399/ or send us an email at
Clients’ refund will be processed within 30 days. If the client chooses a credit voucher
instead of a refund, processing time will be within 7 days.
Credit vouchers can be used within the current year from the date of issuance. If not used
within the current year, credit voucher is considered void, may not be redeemed for
services, and are no longer applicable for refunds or credits of any kind.
If payment is made thru Online GCash/ Credit Card/ Debit Card, reversal of verified
payment can be made within the day, cut off is at 7:00 PM. Refunding of payment after
cutoff will be posted 30 business days, depending on the merchant bank.
For refunds/ reversal, please contact us by calling customer service hotlines: 0927-585-
2374/ 0999-629-3004/ 0961-759-4318/ 0905-468-2254/ 0968-381-4399/ or send us an
email at firstname.lastname@example.org